Communications Procedure Letter

This document briefly describes the procedure that Maryland Heritage uses to best serve its partners in their construction project.

We believe that Maryland Heritage is not your “employee” and that you are not our “customer”. Instead, we are partners in this journey, working together toward a blue-chip finished project in an effective and efficient manner.

Probably the most important aspect of a successful project is relationship building, and all relationships thrive when there are open lines of communication. To best facilitate this process, Maryland Heritage subscribes to a few simple procedures:

• We are always available: Should you have any questions concerning the jobsite, construction procedures, subcontractors, deliveries, scheduling, product inquiries, etc., don’t hesitate to contact us anytime.
  
  
• 301.865.5950 - Office phone Monday – Friday, 8am – 4pm
• 301.865.5950 - Office fax anytime
• info@mdheritage.com - general email
• You will also be given cell phone numbers and email addresses of the salesperson and project manager assigned to your project.
  
  
• Production Meetings: Although cell phones and email are great 21st century tools for rapid communication, nothing can replace face-to-face meetings to discuss future schedules, change orders and product selections. When dealing with potential conflicts and issues, it is by far the most professional and mature way to better understand the other party’s point of view and come to a mutual agreement. These meetings need only last as long as necessary and will be set at a time most convenient to you, the client. The first meeting will be held two weeks after the start of the project and subsequent meeting dates/times will be set at the previous meeting. Meetings should be weekly or every other week at a minimum.
  
  
• Continuous & Constant Updates: Whether through email or a quick phone call, our project managers will be contacting you regarding scheduling updates or changes.
  
  

Respectfully Submitted,

Jason Levinson
President Close Window